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Our working hours is from Mon - Sat: 10am - 10pm & ​Sunday: 11am - 11pm. We might be out for delivery sometimes, so you might give us a call/text message before your visit.

Currently our shop is located at Unit 30, 2/F, Corporation Park, Shatin, NT, Hong Kong.

The WildMoose 2-in-1 freeze pack, prior to the first time’s usage, it must be placed ‘flat’ in the freezer for around 18-24 hours until it turns into solid state; the freeze pack demonstrates the best cooling performance when it is placed inside the cooler bag for cooling function. *Time required for the freeze pack turns into solid state that depends on the freezer performance. ** If the freeze pack still remains in semi-solid/gel state, please repeat all above steps. Further, it is recommended to clean & tidy up the stuffs inside the freezer, if the freeze pack happens in semi-solid/gel state after 24 hours freezing; or try to place the freeze pack ‘flat’ on top of other stuffs, it may help the freeze pack turns to solid state easier. Please contact the distributor if it is not in good function.

The WildMoose 2-in-1 freeze pack is a reusable pack for multiple times. After every time usage, it can be placed in the freezer again until it turns to solid state, it normally takes 10-12 hours only. The WildMoose 2-in-1 freeze pack turns slowly into semi-solid after 3-5 hours, this is a normal physical reaction, though at the semi-solid stage, the freeze pack can remain the cooling performance for hours. For enquiry and customer service, please direct contact the distributor/retailer